We stand behind MetaFrame 100%. If you're not completely satisfied with your purchase, return it within 30 days for a full refund—no questions asked.
Email support@metaframesecurity.com with your order number. A reason is optional but helps us improve.
We'll email you a prepaid return shipping label within 24 hours. No return shipping costs.
Pack your device securely (original packaging preferred) and drop it off at any carrier location.
Once inspected, we process refunds within 5 business days to your original payment method.
Return requested within 30 days of delivery date.
Device in good physical condition (normal wear accepted).
All original accessories and packaging included (if possible).
Proof of purchase (order number or receipt).
Received a defective unit? We'll expedite a replacement.
After 30 days, you're covered by our 2-year warranty.
Our support team is ready to assist with your return.