30-Day Money-Back Guarantee. Simple, transparent, and hassle-free.
We stand behind MetaFrame 100%. If you're not completely satisfied with your purchase, return it within 30 days for a full refund—no questions asked.
Email support@metaframesecurity.com with your order number. A reason is optional but helps us improve.
We'll email you a prepaid return shipping label within 24 hours. No return shipping costs.
Pack your device securely (original packaging preferred) and drop it off at any carrier location.
Once inspected, we process refunds within 5 business days to your original payment method.
Received a defective unit? We'll expedite a replacement.
After 30 days, you're covered by our 2-year warranty.
Our support team is ready to assist with your return.